Shipping Policy

Orders ship Monday through Friday. Ground shipments dispatch in 3-5 business days. Expedited orders placed after 1 p.m. (ET) ship the next business day. Inclement weather and holidays may cause shipping delays. Saturday delivery is not guaranteed and subject to carrier availability. Orders with custom lettering may require up to 3 business days for processing.

Transit time depends on your location. We ship from our warehouse in Cincinnati, Ohio. Most shipments arrive within 2-7 business days.

Inclement weather and holidays may cause shipping delays.

Customers are required to pay shipping costs including return and exchange shipping.

Holiday Shipping Schedule

Shipping deadlines to get delivery in time for Christmas 2023:

   •  GROUND:  Friday, December 15th
   •  2-DAY:  Wednesday, December 20th
   •  OVERNIGHT:  Thursday, December 21st

Our warehouse is closed the following U.S. holidays:

1. New Year’s Day (Jan. 1)
2. Memorial Day (last Monday in May)
3. Independence Day (July 4)
4. Labor Day (first Monday in September)
5. Thanksgiving (fourth Thursday in November)
6. Christmas Eve (Dec. 24)
7. Christmas (Dec. 25)

Holidays that fall on a Saturday will be recognized on the Friday prior, holidays that fall on Sunday will be recognized on the following Monday. We will resume processing and shipping orders the following business day after a holiday. 

Custom Orders
For orders with custom lettering, allow up to 3 additional business days for processing.

Oversized Items:  Some of our products are labeled as “OVERSIZED” which makes shipping very expensive. Our 6-panel Dome tents are considered “oversized” and DO NOT qualify for our current 30-day return or exchange policy. Oversized products must be inspected within 72 hours of delivery and any damage or defects reported to Under the Weather within the 72-hour window.

All returns require a return authorization. 

• Contact customer service at 513-871-0400, or send an email to support@utwpods.com and be sure to include your order number
• A UTW customer service representative will be happy to assist you

Delivery Service and Guarantee Modification
Due to the effects of the Coronavirus globally, our service guarantees are currently suspended for all services from any origin to any destination until further notice.