Shipping Policy

Orders are processed Monday through Friday and typically ship within one business day. During peak periods, please allow 3–5 business days for processing. Expedited orders placed after 1:00 p.m. ET will ship the following business day. Please note that custom lettering may require up to 3 business days for production. While we strive for timely delivery, inclement weather and holidays may impact schedules; Saturday delivery is subject to carrier availability and is not guaranteed.

Transit time depends on your location. We ship from our warehouse in Cincinnati, Ohio. Most shipments arrive within 2-7 business days.

Inclement weather and holidays may cause shipping delays.

Customers are required to pay shipping costs including return and exchange shipping.

Our warehouse is closed the following U.S. holidays:

1. New Year’s Day (January 1)
2. Memorial Day (last Monday in May)
3. Independence Day (July 4)
4. Labor Day (first Monday in September)
5. Thanksgiving (fourth Thursday in November)
6. Christmas Eve (December 24)
7. Christmas (December 25)

Holidays that fall on a Saturday will be recognized on the Friday prior, holidays that fall on Sunday will be recognized on the following Monday. We will resume processing and shipping orders the following business day after a holiday. 

Custom Orders
For orders with custom lettering, allow up to 3 additional business days for processing.

Oversized Items:  Some of our products are labeled as “OVERSIZED” which makes shipping very expensive. Our 6-panel Dome tents are considered “oversized” and DO NOT qualify for our current 30-day return or exchange policy. Oversized products must be inspected within 72 hours of delivery and any damage or defects reported to Under the Weather within the 72-hour window.

All returns require a return authorization. 

• Contact customer service at 513-871-0400, or send an email to support@utwpods.com and be sure to include your order number
• A WeatherPod customer service representative will be happy to assist you

Delivery Service and Guarantee Modification
Due to the effects of the Coronavirus globally, our service guarantees are currently suspended for all services from any origin to any destination until further notice.

Return Policy

We accept returns or exchanges within 30 days of purchase. To be eligible for a return, products (including ground stakes) must be in the same condition as when they were received, in the original carrying bag, and include your order number or proof of purchase.

Exclusions:

• Customized items are not eligible for return or refund.
• Clearance items are not eligible for return or refund.
• Oversized items (e.g., dome tents) require special handling:
• Must be inspected within 72 hours of delivery and any damage or defects reported within that window.
• Must be returned in the original shipping box with shipping bands.
• Return shipping costs for oversized items can be high, so please be mindful of this before returning.

Additional Details:

• Original shipping charges are non-refundable.
• Once your return is processed, you'll receive a refund or exchange notification within 5-7 business days. Delivery time for exchanged products varies by location.
• Customer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for your return.

Return Shipping Address: WeatherPod
Attn: Returns
5218 Wooster Pike
Cincinnati, OH 45226

For any questions, please contact WeatherPod at 513-871-0400 or support@utwpods.com.