Frequently Asked Questions

Alright, deep breath—your Pod is finally here! Here’s the game plan for a smooth setup:

Unwrap It Like a Gift!
Carefully remove your Pod from its case. Think of it as a new gadget, not a delicate glass ornament—handle it with a firm yet gentle touch, and you'll be good to go.

Pop It Open! Give it a good unfold and let it open up on its own. Set it up in the sun for a few hours. The heat will help the plastic soften and loosen up the zippers—these bad boys might be a little stiff from their journey.

Unzip Like a Pro:
Zip and unzip a few times to get the groove back.

Pro tip: Pinch the plastic by the zipper when you're going around corners—it’ll make the whole process smoother with a new pod.

Check Those Memory Wires:
Sometimes, the wires inside might get a little twisty during shipping. If that happens, don’t panic! You’ll want to give them a quick untwist. Need help?  Check out our handy video: How to Untwist a Memory Wire - WeatherPo

Nope! It’s just one of our awesome patented memory wires. If it’s looking a bit flipped or wobbly when you unpack it, don’t stress. Check out our handy video: How to Untwist a Memory Wire - WeatherPod

Move It, Move It: Zippers love regular use! Zip them up and down a few times on the straight sections to get them moving smoothly.

Pinch and Glide: When zipping around those tight corners, pinch the plastic near the zipper to reduce tension. You’ll glide through it like a pro.

Zipper Teeth Still Stiff? Try a little graphite pencil on the teeth or some zipper wax to help things slide smoothly.

Ah, the creases...They’re a side effect of shipping. Don’t panic! Here’s what to do:

Sunbathe It: Put your Pod in the sun for a
few hours. The heat will help the plastic smooth out like your favorite wrinkle-free shirt.

Use It Regularly: As you keep using it, the
creases should naturally fade—your Pod’s just getting used to life with you.

Folding’s easy with our folding videos—seriously, they’re like the best tutorial ever! Click these links and follow along to get your Pod back in its case without a hitch.

For quick access,
here are links to our most popular Pods:

• Folding a 56x56 square Pod (plastic or mesh panels)
• Folding a 70x35 or 92x46 Side-By-Side Pod
• Folding a 6-Panel Dome Tent
• Folding a 78x78 Bug-Screen Pod
• Folding a 46x46 1-Person Pod (plastic or mesh panels)
• Folding a Wearable Pod (plastic or mesh panels)
• Folding a 1-Person Pod (plastic or mesh panels)
• Folding a BeachPod

Keeping it fresh and clean is easy-peasy. Just follow these steps:

Gather Supplies:
Soft brush, microfiber wipe (or chammy), and some mild soapy water. That’s it!

Brush Off Dirt:
Use the soft brush to get rid of any dirt on the zippered panels, fabric, and floor.

Wipe It Down:
Dampen your microfiber wipe or chammy with soapy water, and gently clean all surfaces. No heavy scrubbing—this isn’t a wrestling match.

Air Dry:
Let it air dry completely before packing it away. No moldy Pods, please!

Skip the Machine:
And definitely don’t toss your Pod in the washing machine or dryer. It’ll ruin everything.

Want your Pod windows sparkling? Here’s the magic formula:

Dampen a Washcloth:
Get a clean washcloth and wet it with plain water. No harsh chemicals—this
isn’t a science experiment.

Wipe Gently:
Carefully wipe both sides of the plastic windows to remove any dirt or smudges.

Dry with a Lint-Free Cloth:
Dry it with a lint-free cloth or microfiber towel to avoid streaks. Clear views ahead!

Short answer: Nope! Safety first, always. Here’s why:

No Heating Devices:
No space heaters, electric blankets, or any heating appliances near your Pod. It’s a fire hazard.

No Flames, Ever:
Matches, candles, and any open flames have no business in or around yourPod.

Smoking? Not in My Pod!
Keep the smoke outside. Fire risks are a serious concern.

Your Pod is designed to keep you up 35°F warmer than the outside with your own body heat.Want extra coziness? We’ve got you covered! Add our Waterproof Polar Fleece Throw Blanket
| WeatherPod for a little extra warmth.

Stay safe, stay warm, and remember—no heat or flames inside your Pod!

Alright, let’s get down to the nitty-gritty:

Don’t Leave the Kiddos or Furballs Unattended in the Pod!
As much as we love a good chill session, don’t leave kids or pets unattended inside your Pod.

No Fireworks, Please:
Matches, candles, heaters, open flames... seriously, none of these belong in or near your Pod.

Smoking? Not in My Pod:
Smoking near your Pod? Big nope. Fire risk and fabric don't mix!

Handle with Care, Please!
Proper care of your Pod’s memory wires is essential. Ensure the wires are straight before folding your Pod. WeatherPod® pop-up Pods that incur wire damage due to improper handling or folding are not eligible for a refund or exchange.

Wind + Pods = Drama:
If you’re leaving your Pod in windy conditions, even if staked down, make sure it’s weighted. No one wants a surprise lift-off.

Rough Surfaces Are a No-No:
Don’t drag your Pod across rough surfaces like cement or gravel? You’ll be left with a sad, damaged floor.

Use your Pod responsibly and keep the good vibes going stron

You bet! You can totally give your Pod a personal flair with a snazzy roof cover—choose from funky patterns or classic solid colors (sold separately, because who doesn’t love options?). Feeling bold? Add custom text (up to 20 characters) in a rainbow of colors, on one or two sides, to really make it yours! CustomizablePopUp Pods | WeatherPod®

As for logos? You got it! Just give us a call at 513-871-0400 for details.

Head over to our Shop All- WeatherPod for all the details, and let’s make your Pod the envy of the neighborhood!

Ah, the age-old question—bugs vs. you. The answer? It depends on your Pod style!

Our PVC Pods can protect you from pesky insects. And, if you're in a bug-prone spot (hello, campgrounds,
lakes, and all things outdoorsy), our mesh-screen Pods (Pop Up Insect Screen Tent | WeatherPod) have got you covered with fine-gauge mesh, keeping those pesky critters at bay without cramping your sunshine vibes.

Rest easy and enjoy the great outdoors—bugs, be gone!

Absolutely! Most of our multi-person Pods are roomy enough to fit a stroller or an average-size wheelchair—just be sure to measure your gear before you make the leap!

You’ll find all the details in the product specs on our pages, so you can make sure everything fits like a glove. Not sure? Give us a ring at (513) 871-0400 Monday-Friday, 8:30 am – 2:00 pm ET, and we’ll help you figure it out. We got you, no worries!

Pack up the stroller, the kiddos, and the whole crew—your Pod’s ready for the adventure!

Not all of them, but a lot do! Looking for room to stretch out with your folding sport chair (or maybe even your favorite recliner)? We’ve got you covered! Our Pods are spacious enough for a standard or large folding sport chair, and we’ve got options for every crew—from cozy 1-person Pods to roomy 6-person Pods, plus supersized dome tents for when you're ready to throw an epic gathering!

HINT: Folding sport and camp chairs come in all kinds of shapes these days—even rockers and recliners! We offer several seating options for convenient shopping. (Pop Up Pod Accessories: Roofs, Chairs & Throw Blankets | WeatherPod) Be sure to check out the floor dimensions of the Pod you’re eyeing under the "Specifications" tab to
make sure it’s the perfect fit.

For all the details, head over to Shop All- WeatherPod and find the Pod of your dreams!

For more info, visit our SHOP.

You bet! Many of our Pods come in a variety of colors and styles, depending on the model. Plus, we offer limited quantities of seasonal colors if you’re looking for a more unique color or vibe. Subscribe to our email list and follow us on Facebook and Instagram to get the latest scoop!

We don’t do bulk discounts (we’re not that fancy), but here’s the good news: if you’re ordering a bunch of Pods and having them shipped to the same location, we can help you save on shipping costs! Shoot us an email at support@utwpods.com for all the details.

We don’t sell to wholesalers, but if you’re looking to order 18 or more Pods, we’ve got you covered with shipping discounts! Just drop us a line at support@utwpods.com or call us at 513-871-0400 and we’ll provide you with all the details.

Between carrying kids, hauling gear, and dealing with sore muscles from all the sports activities, it can be tough on your body. That’s exactly why we’re such big fans of this device.

What is a Muscle Stimulation Device? —Electro-pulse therapy technology is rapidly gaining popularity for managing pain and boosting muscle performance, all without relying on medication. Whether you're dealing with chronic pain or just need relief from the day-to-day muscle aches, these devices are helping everyone from professional athletes to everyday folks.

Electro-pulse therapy sends gentle electrical pulses through self-adhesive pads placed on the skin. These pulses activate TENS (Transcutaneous Electrical Nerve Stimulation) and EMS (Electrical Muscle Stimulation), both well-known for relieving pain and improving muscle health. The technology works by interrupting pain signals sent to the brain, offering immediate relief. Plus, it stimulates the production of endorphins, your body’s natural "feel-good" chemicals. Over time, with regular use, you’ll experience improved flexibility and strength. Best of all, these devices are very portable, rechargeable, and easy to use at home.

Here’s what TENS can do for you:

Quick, short-term pain relief – Because we all need a break from pain!

Boosts blood circulation – Hello, improved recovery!

Supports natural healing – Your body knows best how to heal, and TENS gives it a helping hand.

Stimulates endorphin production – Your body’s natural painkillers, making you feel better and happier.

Perfect for those moments when life (or parenting!) gives you muscle aches or pains, and you need quick relief.

The short answer: Yes, for most people, TENS and EMS are safe! These devices send electrical pulses to your muscles, which might cause a mild buzzing, tingling, or prickling sensation. While some find it a bit strange at first, it's usually harmless. Just make sure the current isn’t too strong, or you might feel some skin irritation or burning—but that’s super rare.

Always consult with your doctor first, especially if you have had serious health concerns like cancer, surgery, or heart problems. Make sure to read all the product warnings before using!

There are a few cases where these devices should be avoided:

Avoid if you have:

A pacemaker, defibrillator, or any other implanted metallic/electronic device (your body doesn’t want extra electrical currents competing with those).

If you're pregnant.

Epilepsy (better to check with a doctor before using any electrical devices).

Safety first, always! But when used right, these devices are a great way to relieve pain and recharge your body while juggling all the daily tasks.

You can register your new HiDow device on the “Device Registration Page” at Hidow.com. Check out HiDow’s Troubleshooting Guide or reach out to them via email at info@hidow.com for some quick help.

At WeatherPod®, we believe in supporting our community—because what’s better than giving back to the awesome people who’ve helped us grow? Investing in initiatives and helping out those who need it most is part of our mission, and we’re always looking for ways to make a positive impact.

Donation Request Guidelines:

Got a cause that needs support? Here’s how we handle donation requests:

We do our best to accommodate as many requests as we can, but we can’t promise that every single request will be fulfilled (we wish we could do it all!).

All requests will be reviewed, and we’ll reach out to let you know if we can help.

We only review requests from organizations with 501(c)(3) status and a Tax ID number.

One request per year—let’s make it count!

Sorry, but we don’t donate items for door prizes or to raise funds for operating expenses.

If you’ve got a request, send it to support@utwpods.com. Easy!

We’ve got you covered! Here’s the breakdown:

Orders ship Monday through Friday during normal business hours.

Ground shipments usually take 3-5 business days to process and ship out.

Need it faster? We offer expedited shipping! Expedited orders placed after 1:00 PM (ET) will ship the next business day.

Holidays may slow things down, so plan accordingly!

Saturday delivery? It’s not guaranteed, but we’ll try to make it happen, depending on your carrier. Visit UPS.com for more info.

Your order ships from Cincinnati, Ohio, and most packages arrive within 3-5 businessdays, depending on where you’re located.

Got an oversized product? Some restrictions apply, so check out Shipping Policy - WeatherPod for the details!

We're on it, and your order will be on its way soon!

We totally get it—you purchased a WeatherPod® product from a retail store. WeatherPod® is only responsible for products bought directly through Shopweatherpod.com. If you picked up a WeatherPod® from another retailer, distributor, or reseller, you'll need to handle returns and exchanges directly with that store.

Any return requests or warranty claims should be processed through the store you purchased from. So, reach out to their customer support team for help—whether it's about returns or any other issues!

We also ship to Canada and Australia/New Zealand—so if you’re in one of those places, we’ve got you covered! Of course, we do ship to Hawaii and Alaska as well!

Got other shipping questions? Just shoot us an email at support@utwpods.com, and we’ll be happy to help!

Good news! If you bought your WeatherPod® directly from us, it’s covered by a 90-day warranty against manufacturer defects. We’ve got your back! Just remember, this doesn’t cover damage caused by things like folding it wrong, storing it improperly, or general misuse (because, let’s face it, kids and pets can be rough on stuff!).

Here’s what’s not covered under warranty:

Wire damage from improper folding.

Damage from using it on pavement, asphalt, gravel, or any other rough terrain (we’re talking to you, gravel driveway).

Storage fails (like leaving it in the rain or
crushing it with other gear).

Tobacco odors or damage (no smoking, please!).

Pets getting creative (we love them, but they tend to chew things).

Heaters or open flames—not a fire pit accessory!

One more thing: If you bought your WeatherPod® from a third-party retailer (like that big online store), that store is responsible for returns or warranty claims. You’ll need to reach out to the retailer directly for returns or exchanges.

But don’t worry—if you bought directly from us, we’ll send you a return shipping label if needed. Just let us know!

Stay covered and enjoy your pop-up pod—just remember, treat it right, and it’ll treat you right!

Got an issue with your WeatherPod®? No problem! Just shoot us an email at support@utwpods.com and include your order number so we can help you faster.

For all the fine print, check out Returns and Warranty - WeatherPod. We’ve got you covered!

Absolutely! Most of our products can be returned or exchanged within 30 days of purchase. Just make sure it’s in the same condition you received it—back in its original carry case (stakes included!).

Here’s what you’llneed:

Order number or proof of purchase (we’ll need that to track it).

Please note: Shipping and handling charges are not refundable.

Exclusions:

Customized items (once personalized, they're yours for good!).

Oversized items (like our 6-panel dome tents) have different return rules, so check those out before sending them back.

For all the details, take a peek at our Returns & Exchanges and Shipping policies. We’ve got everything you need to make the return process easy!

Need extra help? Call or email us:

Phone: 513-871-0400

Email: support@utwpods.com

We’re here to make the return process as easy as possible!

Uh-oh, changed yourmind? No worries, we got you! If you need to change or cancel an order, here's what to do:

During business hours (9 AM - 2 PM ET), call us at 513-871-0400 within 30 minutes of placing your order. (We usually ship the same day!)

If it’s after hours, don’t panic—leave a voicemail or shoot us an email at support@UTWPods.com.

We can’t make any promises, but we’ll do our best to work some magic and help you out!