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CONTACT US It is normal for the Pod to be a little stiff from being packaged, stored and shipped. We recommend the following:
Yes. Our Pods' patented one-piece design features memory wires that pop open and fold quickly. It’s normal for a new Pod to feel a little stiff and for the wires to flip when they are packaged, stored, or shipped.
Once your Pod is delivered, we recommend you open your Pod, lay it flat, and check the wires. If a wire isn't flat or appears flipped (typically an “S” shape), use your hand or foot and step or push against it firmly to flatten it. When the Pod is fully open, do a quick check to ensure the wires are all straight, untwisting them by hand if necessary.
HINT:When folding the Pod, zip the front panel completely closed and leave the two side panels partially unzipped (at the top or bottom). This will help create the tension needed to ensure panels and wires fold flat and straight. Watchthis video for how to untwist a memory wire.
New zippers trend to be stiff, especially around the corners, but they will loosen up with regular use. If the zipper separates slightly, hold the Pod firmly and pull the zipper up and down, along the straight side, a few times. The zipper typically re-connects and is completely functional.
HINT:Pinching the plastic on either side of the zippers makes zipping and unzipping easier, particularly around the corners where there’s more tension on the zipper and zipper pull.
Watchthis video on how to loosen the zippers on your Pod.
It's normal for the clear plastic panels to arrive with creases from being packaged, stored, and shipped. Set your Pod up in the sun for a few hours. The heat from the sun, as well as regular use, will help reduce creases.
We discourage using our Pods on rough surfaces, such as dragging the Pod across cement or gravel, since the friction can cause tears and holes in the Pod’s floor. The Pod should also be emptied of heavier objects like chairs, backpacks, and coolers before you move it around. We also recommend adding a layer of padding beneath the Pod floor, such as an old blanket, if the Pod is used on a rough surface.
NOTE: Pods with tears in the floor resulting from use on concrete or asphalt are not covered by our warranty.
Check out our folding videos for demonstrations on how to open and fold your pop-up Pod. Here are a few quick links for folding our most popular multi- and single-person Pods:
To clean your pop-up Pod you should use a soft brush, microfiber wipe or chammy with warm soapy water to wipe down the zippered panels, oxford polyester fabric and tent floor. Let the Pod air dry. Do not place it in a washing machine or dryer.
If you use your Pod for social distancing, we recommend leaving the Pod outside after use and disinfecting it according to CDC guidelines at CDC.gov.
The plastic windows on a the pop-up Pods are easy to clean. Dampen a clean washcloth with water and gently wipe both sides of the windows. Then dry the windows with a lint-free cloth or microfiber towel to avoid streaks.
NO! This is a potential safety hazard. Our Pods are designed to keep you up to 35° warmer inside than out, naturally. We also sell waterproof polar fleece throw blankets for added warmth and protection from the cold.
DO NOT USE ANY TYPE OF HEATING DEVICE in or near our Pods. This is a potential safety hazard.
WeatherPod® Pop-Up Pods can be folded and placed in their carry case for a few hours after being exposed to wet conditions, for example, the drive home from a distant tournament or stopping at the store to do some shopping.
Storing a wet Pod in its case for more than 24 hours is not recommended. Open the wet or damp Pod and let it air out and dry thoroughly before returning it to its carry case for longer-term storage.
While our Pods can provide a temporary barrier and some peace of mind, WeatherPod® makes no guarantee of non-transmission for any of its products.
During uncertain times, we do advise taking additional steps to sanitize your Pod, inside and out, after each use and avoid risk of viral infections.
Do not leave children or pets unattended in the pop-up Pod.
Do not use matches, candles, heaters or allow open flames of any kind in or near the pop-up Pod.
Do not smoke in or near the Pod.
WeatherPod® pop-up Pods with wire damage due to improper care and/or folding are not eligible for a refund or exchange.
Pods that have floor damage due to being dragged across rough surfaces are ineligible for our warranty.
Yes, you can customize our Pods with roof covers available in multicolor patterns or a variety of solid colors (sold separately).
You can also add custom text(choose from a wide range of colors, up to 20 letters/characters on 2 sides).
Customization doesn't include adding a logo to roofs at this time.
Visit our SHOP for more details.
It depends on the style of Pod. Some of our pop up Pods include both mesh screens and cold-treated panels so they can be used year-round.
Our bug-screen Pods have fine-gauge mesh screens instead of plastic panels for use in warm, sunny climates and bug-prone areas like campgrounds, lakes, and waterfronts.
We also offer a bug-screen insert for our 35x35 1-person Pods with plastic and tinted panels.
Most of our multi-person Pods are large enough to fit a stroller or average-size wheelchair (be sure to measure the floor space required before purchase).
Our product pages provide dimensions in the product specifications, so you can determine whether a stroller or wheelchair will fit inside. If you’re not sure, please call us for more information: (513) 871-0400. Monday-Friday, 8:30am – 2:00pm ET.
We sell 1-person and multi-person Pods in a variety of sizes and capacities. All of our Pods are large enough for a standard or large folding sport chair. We also offer a number of 2-person, 3-4 person and 4-6 person pop--up Pods as well as our supersized dome tents for entertaining.
HINT:Nowadays, folding sport and camp chairs come in a variety of shapes and sizes, including rockers and recliners. Be sure to check the floor dimensions of the Pod you’re interested in under the “Specifications” tab on the product page.
For more info, visit our SHOP.
Yes, many of our Pods come in several colors and styles depending on the model. Each product page provides a list of colors (swatches) available for that Pod style. Colors are subject to availability.
We do not offer discounts for bulk orders; however, we can save you money on the shipping cost per Pod if you ship several Pods to the same location. Contact support@utwpods.com for details.
We do not sell to wholesalers. We do offer shipping discounts on orders of 18 or more. Please contact us at support@utwpods.com for more details.
BUFF® Original EcoStretch Multifunctional Neckwear is made from 95% recycled REPREVE® Performance Microfiber with UPF 50 sun protection* and is approved and recommended by The Skin Cancer Foundation. Constructed in 4-way, seamless ULTRA STRETCH fabric, this multifunctional neckwear can be worn more than 12+ different ways for a perfect fit and personalized style.
*UPF 50 protection (98% UV protection) against the sun’s ultraviolet (UV) radiation. Fabrics have been tested for UV protection by LEITAT-Textile Technology Institutes “Sun protective clothing Evaluation and Classification”. Protection may be lessened if fabric is stretched, wet or old.
Multifunctional Neckwear by BUFF® maintains its shape due to its 4-way lateral stretch.
UTW neckwear is soft and breathable with high-quality, seamless 4-way ULTRA STRETCH fabric construction which makes it wearable in a variety of ways. It can be worn as a neck gaiter, face cover, headband, head tie, cap, beanie, balaclava, you name it.
BUFF® neckwear can be used as a face cover or over the lower face and mouth. However, while it may provide some additional protection from the elements and possible exposure, WeatherPod® makes no guarantee of non-transmission for any of its products.
Keeping your BUFF® neckwear clean and soft is easy. We recommend that you hand wash your neck gaiter. Because of the quick-drying fabric, you can simply lay flat to dry. Do not use fabric softener as it clogs the textile’s pores.
Follow these simple steps to keep your neckwear looking good as new.
No. The limited-edition tie-dye blue BUFF® Multifunctional Neckwear is sold at exclusively at WeatherPod®.
All products purchased directly through Under the Weather® have a 90-day warranty against manufacturer defects. For additional information about our warranty policy visit our Returns & Warranty page.
Investing in our community at large is an essential part of Under the Weather's community outreach efforts and in supporting our loyal customers.
DONATION REQUEST GUIDELINES: The guidelines below detail Under the Weather's policies and procedures while reviewing requests for donations. While we attempt to accommodate as many requests as possible, please be aware we cannot guarantee that every donation request will be met.
Medical and Healthcare professionals: contact us here for COVID-19 related donations and product inquiries.
We ship orders Monday through Friday during normal business hours. Ground shipments are processed and dispatched in 3-5 business days. Expedited orders placed after 2:00 PM (ET) will be processed the following business day. Holidays may affect processing schedule.
Saturday delivery is not guaranteed and subject to carrier availability. Please visit UPS.com for more information. Holidays may affect processing schedule.
Transit time depends on your location and we ship from our warehouse in Cincinnati, Ohio. Most shipments arrive within 5-7 business days.
Some shipping restrictions may apply to “Oversized” products. Please see our Shipping Policy for details.
Under the Weather® is not responsible for products or returns purchased through any third-party retailers, distributors, or resellers.
We currently offer shipping to Canada and Australia/NZ only. For any other questions about shipping, contact us at support@utwpods.com.
All products purchased directly through WeatherPod® have a 90-day warranty against manufacturer defects. These warranties do not apply to any defect, failure, or damage caused by improper use such as folding and storage, or improper or inadequate maintenance and care. WeatherPod® will provide a return shipping label.
WeathrePod® is not responsible for products purchased through any third-party retailers, distributors, or resellers.
To submit a warranty claim request, please send an email to support@utwpods.com. Be sure to include your order number.
All returns require a return authorization.
Refer to our Returns & Warranty Policy for complete details.
Most products may be returned or exchanged within 30 days of purchase.
EXCLUSIONS:
Please see our Returns & Exchanges and Shipping policies for complete details.
All returns require a return authorization.
To submit a warranty claim request, please send an email to support@utwpods.com and be sure to include your order number.
EXCLUSIONS:
Customized itemsare not eligible for a refund
Oversized Items: Some of our products, such as our 6-panel dome tents, are labeled as "OVERSIZED" and do not qualify for our standard return policy.
Please see our Returns & Exchanges and Shipping policies for complete details.
Call or email if you need further assistance:
